Redesigning Document Review
Redesigning Document Review
Redesigning Document Review
Redesigning Document Review
for 21,000 Community Members
for 21,000 Community Members
for 21,000 Community Members
for 21,000 Community Members
Overview
Redesigned document review platform for elderly community members while maintaining functionality that administrators need.
Redesigned document review platform for elderly community members while maintaining functionality that administrators need.
Challenge
Challenge
Elderly users struggled with complex document navigation and confusing feedback systems, leading to process abandonment.
"Finding the right document feels like solving a puzzle" — User, 68
Elderly users struggled with complex document navigation and confusing feedback systems, leading to process abandonment.
Elderly users struggled with complex document navigation and confusing feedback systems, leading to process abandonment.
"Finding the right document feels like solving a puzzle" — User, 68
Solution
Solution
Visual Document Gallery: Created intuitive visual gallery where elderly users can instantly recognize documents by image rather than text
Interactive Guides: Designed clear process indicators with immediate feedback confirmation
Visual Document Gallery: Created intuitive visual gallery where elderly users can instantly recognize documents by image rather than text
Interactive Guides: Designed clear process indicators with immediate feedback confirmation
My Contribution
My Contribution
Solo UX/UI Designer on 3-person team (Nov 2024 - Present)
Solo UX/UI Designer on 3-person team (Nov 2024 - Present)
• Created document review platform from scratch with fully functional prototype within 10-hour deadline to retain key client
• Created document review platform from scratch with fully functional prototype within 10-hour deadline to retain key client
• Conducted user research with elderly users through community sessions and remote usability testing
• Conducted user research with elderly users through community sessions and remote usability testing
• Designed end-to-end experience for both community members and administrators
• Designed end-to-end experience for both community members and administrators
Overview
Overview
Overview
Overview
Design Decisions & Technical Collaboration
Design Decisions & Technical Collaboration
Design Decisions & Technical Collaboration
Design Decisions & Technical Collaboration
Problem Prioritization
Problem Prioritization
With multiple user pain points identified, I prioritized systematically based on impact and feasibility. Navigation issues took precedence because users saying "like solving a puzzle" were abandoning the process entirely before reaching content.
Stakeholder Collaboration
Stakeholder Collaboration
Working as the sole designer with a feature-focused PM required strategic collaboration to balance user-centered design with business requirements. Through iterative feedback sessions, I demonstrated how simplified interfaces led to better adoption and more successful implementations.
Research & Validation Approach
Research & Validation Approach
Rapid prototyping → Community feedback via WhatsApp groups → Technical feasibility assessment → Implementation
This systematic approach delivered measurable results: 557 active users in 4 days with zero critical bugs.
Rapid prototyping → Community feedback via WhatsApp groups → Technical feasibility assessment → Implementation
This systematic approach delivered measurable results: 557 active users in 4 days with zero critical bugs.
Implementations
Built using the comprehensive design system developed for both FreeDi platforms, ensuring visual consistency and rapid development cycles.
Context-aware feedback icons
Solving: "Why are there so many buttons? My head hurts!" — Facilitator
What I built: Placed icons directly beneath relevant paragraphs, creating a visual link between content and feedback options.
Why this works: Users know exactly what they're commenting on without confusion.
Intuitive comment feedback system
Solving: "I don't even know if anyone sees my feedback" — User, 70
What I built: Designed thumbs-up/down icons that anyone can understand at a glance, with visual feedback confirmation.
Why this works: Familiar icons eliminate confusion and uncertainty about feedback being received.
Implementations
Built using the comprehensive design system developed for both FreeDi platforms, ensuring visual consistency and rapid development cycles.
Context-aware feedback icons
Solving: "Why are there so many buttons? My head hurts!" — Facilitator
What I built: Placed icons directly beneath relevant paragraphs, creating a visual link between content and feedback options.
Why this works: Users know exactly what they're commenting on without confusion.
Intuitive comment feedback system
Solving: "I don't even know if anyone sees my feedback" — User, 70
What I built: Designed thumbs-up/down icons that anyone can understand at a glance, with visual feedback confirmation.
Why this works: Familiar icons eliminate confusion and uncertainty about feedback being received.
Implementations
Built using the comprehensive design system developed for both FreeDi platforms, ensuring visual consistency and rapid development cycles.
Context-aware feedback icons
Solving: "Why are there so many buttons? My head hurts!" — Facilitator
What I built: Placed icons directly beneath relevant paragraphs, creating a visual link between content and feedback options.
Intuitive comment feedback system
Solving: "I don't even know if anyone sees my feedback" — User, 70
What I built: Designed thumbs-up/down icons that anyone can understand at a glance, with visual feedback confirmation.
Implementations
Built using the comprehensive design system developed for both FreeDi platforms, ensuring visual consistency and rapid development cycles.
Context-aware feedback icons
Solving: "Why are there so many buttons? My head hurts!" — Facilitator
What I built: Placed icons directly beneath relevant paragraphs, creating a visual link between content and feedback options.
Intuitive comment feedback system
Solving: "I don't even know if anyone sees my feedback" — User, 70
What I built: Designed thumbs-up/down icons that anyone can understand at a glance, with visual feedback confirmation.
Implementations
Built using the comprehensive design system developed for both FreeDi platforms, ensuring visual consistency and rapid development cycles.
Visual document gallery
Solving: "Finding the right document feels like solving a puzzle" — User, 68
What I built: Created an intuitive visual gallery where elderly users can instantly recognize documents by image rather than text.
Interactive guides
Solving: "I don't even know if anyone sees my feedback" — User, 70
What I built: Step-by-step walkthrough displaying instant confirmation messages
Implementations
Built using the comprehensive design system developed for both FreeDi platforms, ensuring visual consistency and rapid development cycles.
Visual document gallery
Solving: "Finding the right document feels like solving a puzzle" — User, 68
What I built: Created an intuitive visual gallery where elderly users can instantly recognize documents by image rather than text.
Interactive guides
Solving: "I don't even know if anyone sees my feedback" — User, 70
What I built: Step-by-step walkthrough displaying instant confirmation messages
Implementations
Built using the comprehensive design system developed for both FreeDi platforms, ensuring visual consistency and rapid development cycles.
Context-aware feedback icons
Solving: "Why are there so many buttons? My head hurts!" — Facilitator
What I built: Placed icons directly beneath relevant paragraphs, creating a visual link between content and feedback options.
Intuitive comment feedback system
Solving: "I don't even know if anyone sees my feedback" — User, 70
What I built: Designed thumbs-up/down icons that anyone can understand at a glance, with visual feedback confirmation.
Implementations
Built using the comprehensive design system developed for both FreeDi platforms, ensuring visual consistency and rapid development cycles.
Context-aware feedback icons
Solving: "Why are there so many buttons? My head hurts!" — Facilitator
What I built: Placed icons directly beneath relevant paragraphs, creating a visual link between content and feedback options.
Intuitive comment feedback system
Solving: "I don't even know if anyone sees my feedback" — User, 70
What I built: Designed thumbs-up/down icons that anyone can understand at a glance, with visual feedback confirmation.
Implementations
Built using the comprehensive design system developed for both FreeDi platforms, ensuring visual consistency and rapid development cycles.
Visual document gallery
Solving: "Finding the right document feels like solving a puzzle" — User, 68
What I built: Created an intuitive visual gallery where elderly users can instantly recognize documents by image rather than text.
Interactive guides
Solving: "I don't even know if anyone sees my feedback" — User, 70
What I built: Step-by-step walkthrough displaying instant confirmation messages
Implementations
Built using the comprehensive design system developed for both FreeDi platforms, ensuring visual consistency and rapid development cycles.
Visual document gallery
Solving: "Finding the right document feels like solving a puzzle" — User, 68
What I built: Created an intuitive visual gallery where elderly users can instantly recognize documents by image rather than text.
Interactive guides
Solving: "I don't even know if anyone sees my feedback" — User, 70
What I built: Step-by-step walkthrough displaying instant confirmation messages
Implementations
Built using the comprehensive design system developed for both FreeDi platforms, ensuring visual consistency and rapid development cycles.
Visual document gallery
Solving: "Finding the right document feels like solving a puzzle" — User, 68
What I built: Created an intuitive visual gallery where elderly users can instantly recognize documents by image rather than text.
Why this works: Visual scanning is faster than reading for elderly users.
Interactive guides
Solving: "I don't even know if anyone sees my feedback" — User, 70
What I built: Step-by-step walkthrough displaying instant confirmation messages
Why this works: Eliminates uncertainty and builds confidence in the feedback process
Implementations
Built using the comprehensive design system developed for both FreeDi platforms, ensuring visual consistency and rapid development cycles.
Visual document gallery
Solving: "Finding the right document feels like solving a puzzle" — User, 68
What I built: Created an intuitive visual gallery where elderly users can instantly recognize documents by image rather than text.
Why this works: Visual scanning is faster than reading for elderly users.
Interactive guides
Solving: "I don't even know if anyone sees my feedback" — User, 70
What I built: Step-by-step walkthrough displaying instant confirmation messages
Why this works: Eliminates uncertainty and builds confidence in the feedback process
Expected vs. Real Results
Expected vs. Real Results
Expected vs. Real Results
Expected vs. Real Results
Goal: Week 1 Launch
Goal: Week 1 Launch
Goal: Week 1 Launch
557/4 days
0
7d
1d
4d
Rapid Adoption
Faster than expected adoption despite single invitation session
Faster than expected adoption despite single invitation session
Goal: 0%
Goal: 0%
Goal: 0%
Zero Critical Bugs
100%
0%
Platform Stability
Achieved zero critical bugs during high-stakes community decision with 557 joined members
Achieved zero critical bugs during high-stakes community decision with 557 joined members
Goal: 100%
High Activity Levels
0%
100%
User Engagement Quality
Those who joined showed consistent commenting and ranking throughout 14-day period - quality over quantity
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Full detailed view available on desktop